Travel Off The Cuff - On the Road - Hostility at the Gate Makes for a Wary Crew

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On the Road - Hostility at the Gate Makes for a Wary Crew

THE man came down the jetway in San Francisco wailing that he had just been stung by a bee and needed an ice cube for his swollen wrist. The captain, G. Bruce Hedlund, who has been flying 25 years for airlines, was standing by the cockpit door with a couple of flight attendants.

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Submitted by Mark W, July 22, 2008 at 12:52 PM | nytimes.com